IT’S OUR CUSTOMER
By Britt Damkjaer
Hardcover in color, in English, 408 pages.
€ 64,00 ex. VAT
Benefit from the framework and insights to navigate your transition journey – buy more copies for your team to have a joint reference. Enjoy!
IT’S OUR CUSTOMER is the must-have reference book.
Whether you are implementing CRM, customer programs, or undergoing a major digital transformation in your company, there is a need for strong leadership and a joint effort to succeed in anchoring new initiatives and collaborating efficiently to grow the business through increased customer value.
The book guides you to lead your organization through change and prioritize essential efforts that ensure a shared mindset and customer focus across teams. It provides a framework assisting you in empowering the employees to adapt to working in new ways and acknowledge the mutual benefits to increase customer experiences and deliveries jointly.
PRAISE FOR IT’S OUR CUSTOMER
What my readers say about the book
When initiating a CRM Program/Project
Your essentials for success:
Share the purpose and the benefits across teams
– secure resources and the right capacity to communicate and stabilize the change